The Collingwood General and Marine Hospital is committed to recognizing the importance of patient centered care and the voice of our patients. The core values of respect, accountability and innovation govern our actions as staff, physicians and nurses strive to deliver the highest quality in patient care every day.
Hearing from patients about our performance is important to us, especially if there are questions or concerns about the care that you or a loved one has received.
It is equally important to receive compliments from patients and families so we can commend our staff on the excellent care they provide.
How can I express my concerns?
- The first step in voicing a concern is to bring the issue to the attention of the closest to your care; the nurse, physicians or other staff looking after you. In many cases, these individuals will have the greatest knowledge about your situation and will be able to respond to your concerns directly.
- If you are unable to resolve your concern at the point of care, ask to speak with the manager of the department or service area where you received care.
- If you are unsatisfied that your concern has been resolved after speaking with the department manager, please bring your concern to one of the following areas:
Office of the CEO
What happens next?
When your concern is received by letter, email or phone, the information you provide will be forwarded onto the appropriate individuals for investigation. The length of time it takes to investigate can be influenced by many factors. You may be contacted throughout the investigation process for additional information or clarification. You will be updated with results of the investigation and outcomes. Please be sure to provide contact information.